Frequently Asked Questions
Below you'll find answers to our most commonly asked questions.
Why choose a virtual Santa experience over a Mall visit?
A visit with Santa at your home is safe, convenient, personalized and saves time.
How soon after I order will I receive my link?
When you order online, you select your delivery date in December. You’ll receive an email from us as a reminder when your link is available.
How do I receive the link?
Once the link is available, sign into your account on our website and you’ll receive the link.
What if I want to send any of the packages as a gift?
We have a gift cards available via the website that’s very simple to order. You select your package and the gift card email will be sent to you to forward to your recipient.
How do I get my 15% discount?
Easy! Click on Gift cards to purchase your five or more Santa messages or live chats.
Is it possible to order one personal message for two children?
In order for Santa to personally connect with a child, we are limiting each personalized message to one child only. The live chat is a great option for include multiple children or families.
What kind of information do you ask about my child?
We ask for their name (and pronunciation), what the child wants for Christmas and favorite hobbies and/or sports. Privacy is a primary concern, so we don’t ask for any personal information.
We don’t share information with any outside vendors or marketing companies.
How can I be sure I’m prepared for a virtual visit with Santa?
We provide easy to follow tech information on our website.
Can family members in other locations join our virtual visit?
Because you have an allotted amount of time and we want connection quality to be the best possible, we find it’s best to limit the virtual visit to one household.
What makes your Virtual Santa experience different from others?
Every Santa on our team is professional, experienced, and vetted. As professional broadcast and media producers, we’ve worked with some of the top network and media outlets in the country to create effective, superior quality content and are using our same skills to bring Santa into your home.
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